FAQ

Stripe payment plugin frequently asked questions.

Does your plugin support 3D Secure?

Yes, 3D Secure is implemented automatically if it is provided by the bank which has issued the debit/credit card.

The payment is successful in Phoca Cart, but it has pending status in Stripe dashboard

You missed Webhooks settings. Please, get Webhook URL and add it to Stripe settings.

How can I test payments?

Enable Sandbox mode, add test API keys and use Test card numbers and tokens or Testing 3D Secure payments.

Stripe accepts extra payments methods as iDEAL, Klarna, Sofortüberweisung, Apple Pay and other. How I can add them?

We provide two versions of Stripe integration with Phoca Cart. Both Stripe plugin and Stripe Checkout plugin accepting cards as well as allowing to include additional payment methods.

You need to enable and configure additional payment methods in Stripe dashboard.

The list of supported methods: (to be updated)

• Klarna (Sweden, Norway, Finland, Denmark, Germany, Austria, Netherlands, Belgium, Switzerland, United Kingdom, and the United States)

• Sofort (Sofortüberweisung) (Germany, Austria, Switzerland and Belgium)

• giropay (Germany)

• iDEAL (Netherlands)

• Bancontact (Belgium)

• EPS payments (Austria)

• Swish (Sweden)

• Afterpay/ClearPay (Australia/United Kingdom)

• BLIK (Poland)

• Przelewy24 (Poland)

• Alipay (China & Global)

• FPX (Malaysia)

• OXXO (Mexico)

The actual list of available integrations can be checked at the official documentation.

You can activate required payment methods from Stripe Dashboard. Go to Dashboard > Settings > Payment methods.

Enable additional payment methods in Stripe.

Then enable and configure the required method(s). Do not forget to add the same methods in Phoca Cart Payment Method options.

Which Klarna Payments are supported?

Klarna presents payment options based on the customer’s billing address and transaction amount. After payment acceptance, the full amount of the order (minus fees) is made available to your Stripe account up front, and Klarna collects the purchase amount from your customer, including any future instalment payments, if applicable. There is support of Klarna Payments, which is Pay Now, Pay Later, Monthly Installments (Financing) and Pay in 3 or 4 (Installments). It depends on customer's country. More details

I get error: 0 - Invalid API Key provided

This error means that one of the keys used in your plugin settings is invalid. Make sure that Publishable Key and Secret Key are valid.

There is no 3D Secure function to appear when a user makes payment.

3D Secure is a security layer supported by default, there is no longer a option allowing to enable/disable this important part of the payment making it secure (this option was in the earlier versions, but now it is obsolete). The appearance of 3D Secure depends on the bank-issuer of the card. If the bank supports 3D Secure layer, then the user will confirm the payment.